Zendesk Support for Mobile
Initially released in late 2016, I was part of the leadership team that devised and delivered updated mobile apps for the Zendesk Support product.
I worked closely with our design, product and engineering teams to produce an improved agent experience for ticket triaging and light replies on mobile devices.
Post-launch I've worked on collating all customer feedback to prioritise our efforts on iterative releases.
2015 – Present
Jonny Belton – Product designer