Zendesk Support for Mobile

Initially released in late 2016, I was part of the leadership team that devised and delivered updated mobile apps for the Zendesk Support product.

I worked closely with our design, product and engineering teams to produce an improved agent experience for ticket triaging and light replies on mobile devices.

Post-launch I've worked on collating all customer feedback to prioritise our efforts on iterative releases.

Lead designer
2015 – Present
Zendesk Support iOS UI Pattern Library
Zendesk Support iOS List view
Zendesk Support iOS Ticket View & Properties Screen
Zendesk Support iOS Talk ticket & Attachments screen
Zendesk Support iOS Search Screens
Zendesk Support iOS App Notifications